Mattress Gallery offers two methods of delivery of goods namely delivery via courier or collection from one of our stores.

Additional delivery charges apply to all deliveries and are not included in the product price. Delivery charges will apply as follows:

  • Orders delivered to major metropolitan areas (Johannesburg, Pretoria, Durban, Cape Town ETC), a delivery charge of R300 lncl VAT to your checkout total
  • Orders delivered to outlying areas may attract an additional surcharge

We aim to deliver all orders within 5-14 working days but no later than 30 days from the receipt of payment. We will notify you if we are unable to deliver within the estimated delivery time. We shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

When effecting delivery at the premises as nominated by you the customer, you will be responsible for receiving and checking the products in the presence of the 3rd party delivery services. We require that a delivery document to be signed by the customer to indicate that each item has been received in good order. Mattress Gallery cannot be held liable for any damages that aren’t marked clearly on the delivery note.

Some of our products will be delivered unassembled and it is the responsibility of the customer to assemble the product according to the assembly instructions included with the product.

Deliveries will only be made where there is reasonable access. It is the customer’s responsibility to ensure that items can easily pass through doors, staircases, etc. No products will be hoisted up balconies or through windows. If customers request that these terms be ignored, Mattress Gallery will not be held liable for any damaged goods or personal property.